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IT departments have the power to change the way the rest of the business perceives them.
Instead of being the folks hidden away in a back room dealing with infrastructure management, employee help tickets and security risks, IT has the opportunity to create applications and services that will have a greater impact on the company's bottom line. When you listen to what your users want and need to collaborate in the workplace, the result is a more secure system, lower usage of unsanctioned collaboration tools and a better reputation for your entire IT department.
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